Envision Healthcare

  • CLINICAL SERVICE DESK TECH I

    Job Locations US-OH-Beachwood
    Company EVPS
    Requisition ID
    2018-16098
    # of Openings
    1
    Category
    Customer Service/Support
    Location
    BEACHWOOD Radisphere Corp RAD 3700 Park East Dr Beachwood, Ohio 44122
  • Overview

    Envision Physician Services is a multispecialty physician group and practice management company. Established in 1953, our organization provides anesthesia, emergency medicine, hospital medicine, radiology, primary/urgent care, surgical services, and women’s and children’s health services to hospitals and health systems nationwide. Sheridan Healthcare, EmCare, Reimbursement Technologies and Emergency Medical Associates have recently joined forces to form Envision Physician Services.  As one organization, we now provide a greater scope of service than any other national physician group. Our collective experience from hundreds of local, customized engagements, culture of continuous lean process improvement, and team of experts in the business of healthcare enable us to better solve complex problems and consistently give healthcare organizations confidence in our execution. Our combined organization serves more than 780 healthcare facilities in 48 states and the District of Columbia. 

     

    If you are looking for a stable, fast-paced, growing company in the healthcare industry that is committed to innovation, excellence and integrity, then this may be a great next step in the advancement of your career.

     

    We currently have exciting remote opportunities as well as at our corporate offices in Beecwood, OH for an experienced Clinical Service Desk TechnicianShift 2:00 pm -10:30 pm, rotating days 

     

    The Clinical Service Desk Technician (Radiology) is to act as a point of contact for our contracted facilities, support employed providers, and other client based requests. They are responsible for providing quality and efficient customer service through phone, chat, and email communications.

    Responsibilities

    • Provide extensive support to each of our radiologists and client hospitals by assisting with following:
    • Assist with cases transmitted incorrectly
    • User error, such as cases being sent with incorrect patient demographics
    • Radiologist password resets
    • Timely readings of radiological studies
    • Assist with any consultations requested between clients and employed radiologists
    • Communicate with facilities to correct any studies that transmit incorrectly
    • Assist with connecting radiologists to communicate critical results and consultations
    • Utilize ticketing system to log all phone calls made to and from radiologists, physicians, techs, IT, etc
    • Assures good communication between physicians, facilities, and corporate staff
    • Assists the Practice Managers with assigned services as needed

    Leadership Requests

    • Assist and complete requests from Liaison Manager as needed.
    • Assist and complete requests from Practice Managers of Radiology Operations.

    Other

    • Perform other duties as may be assigned by Managers and Department Leadership.
    • Attend scheduled training sessions and meetings.
    • Associates degree and 2 years or more of related experience
    • Good organizational skills
    • Communicate and work well in a team environment
    • Follow up in a timely manner on open items
    • Able to effectively prioritize work on a daily basis
    • Microsoft Office Suite
    • A valid driver’s license

    Qualifications

    • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

    If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a competitive salary and a comprehensive benefits package.

     

    Envision Physician Services uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

     

    Envision Physician Services is an Equal Opportunity Employer.

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