Envision Healthcare

  • Credit and Collections Specialist

    Job Locations US-UT-Cottonwood Heights
    Company EVPS
    Requisition ID
    # of Openings
    Physician Recruiting
    Cottonwood Heights, UT 84121
  • Overview

    The Credit and Collections Specialist works with our clients to offer excellent customer service while assisting in collecting payments.


    What You'll Do:

    • Contacts delinquent customers via phone, e-mail and fax.
    • Confers with customer in an attempt to determine reason for overdue payment, reviewing terms of sales, service, or contract.
    • Works within accounting software (Oracle).
    • Works efficiently in documenting all collection communications.  
    • Works closely with pay bill, A/R billing and field personnel to research and resolve disputed items.
    • Provides information to VISTA management and seeks approvals to initiate adjustments of erroneous data in the system to collect balance due.
    • Works closely with the Cash Application personnel to assist in determining unidentified payments on customer accounts.
    • Escalates obtained information about financial status of customers to supervisor and field personnel in order to minimize risk.
    • Initiates refunds due to clients, by researching the system and providing documentation for approval.
    • Adheres to and complies with information systems security.


    Minimum Requirements:

    • High school diploma or equivalent, or equivalent combination of education and experience preferred.
    • Two to three years collection experience, or equivalent combination of education and experience preferred.


    What You'll Bring:

    • Ability and willingness to work under pressure to resolve unexpected and unanticipated problems.
    • Excellent organizational skills with a proven record of attending to details and accomplishing tasks in an efficient and effective manner.
    • Excellent phone skills.
    • Willingness to expand working knowledge of the locum tenens business and stay informed about market and competitive issues through research and professional networking.
    • Seek opportunities for different and innovative approaches to addressing problems and opportunities.
    • Ability to make critical decisions while following company procedures.
    • Ability to take direction and perform tasks efficiently and in a timely manner.
    • Perform work accurately and thoroughly.
    • Communicate effectively with others both verbally and in writing.
    • Understand and meet performance metrics as outlined.
    • Pay attention to the minute details of a project or task.
    • Possess the trait of being organized or following a systematic method of performing a task.
    • Ability to utilize the available time to organize and complete work within given deadlines.


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