Envision Healthcare

  • Lead Clinical Support Services Specialist

    Job Locations US-FL-Clearwater
    Company EVPS
    Requisition ID
    # of Openings
  • Overview

    Envision Physician Services is a multispecialty physician group and practice management company. Established in 1953, our organization provides anesthesia, emergency medicine, hospital medicine, radiology, primary/urgent care, surgical services, and women’s and children’s health services to hospitals and health systems nationwide. Sheridan Healthcare, EmCare, Reimbursement Technologies and Emergency Medical Associates have recently joined forces to form Envision Physician Services.  As one organization, we now provide a greater scope of service than any other national physician group. Our collective experience from hundreds of local, customized engagements, culture of continuous lean process improvement, and team of experts in the business of healthcare enable us to better solve complex problems and consistently give healthcare organizations confidence in our execution. Our combined organization serves more than 780 healthcare facilities in 48 states and the District of Columbia. 


    If you are looking for a stable, fast-paced, growing company in the healthcare industry that is committed to innovation, excellence and integrity, then this may be a great next step in the advancement of your career.



    We currently have an exciting opportunity available for an experienced Lead Clinical Support Services Specialist.


    The Clinician Support Services Specialist (Lead) is a more experienced Clinician Support Services Specialist I or II that is responsible for supporting the Client Services, Physician Recruitment and Physician Leadership teams focusing on the onboarding process of new clinicians, employee changes for existing clinicians, as well as training and auditing all new Clinician Support Services Specialist I’s. The Clinician Support Services Specialist III assist their Supervisors and Manager in leading and guiding the CSS department.



    • Follow standardized workflow policies and procedures for the Physician Onboarding Process and serves as the primary contact for the initiation of several processes to ensure a smooth Onboarding process including cross credentialing process of Existing Clinicians by serving as direct contact with New/Existing Clinicians, Practice Managers, Credentialing, Legal, Provider Enrollment, HR, IT, Payroll, Recruitment and Executives throughout the process, answering any questions or concerns regarding contracts and HR and pay related inquiries. 
    • Prepare various contracts, amendments, addenda, memoranda and other legal documents utilizing pre-established contract templates along with job offer documents to create contracts utilizing legal resources and knowledge of general legal terminology to update contracts with variations as required including ensuring contracts are in-line with pre-approved compensation grids.
    • Provide clarification and guidance on policies inquiries from internal departments; policies can include, but are not limited to Compliance, Credentialing, Licensing, Employee Handbook and other HR policies, as well as Legal guidelines.
    • Liaison between Clinician, Practice Manager, Credentialing, Legal, Provider Enrollment, HR, IT, Payroll, Recruitment and Executives for Physician new hires and existing physicians to find answers to varying questions/inquiries and follows-up by relaying answers or clarifying information back to the person who initiated inquiry. 
    • Responsible for responding to simple and complex inquiries from employees, clinical staff and managers via telephone, e-mail, Lync, and the web-based case management/portal including transactional inquires and issues involving Oracle to ensure seamless processing to other departments. 
    • Trains new Clinician Support Specialists on all process flows completed within department, as well as review and approve requests processed by new employees prior to submission to other external departments for accurateness. 
    • Accurately and timely, process and data enter all Clinical new hires and existing clinicians directly into Oracle, the HR system, including new hire information, taxes information, benefit eligibility, compensation, etc. including verifying their I-9 status for government compliance via E-Verify. 
    • Review contracts for any deviations to ensure the timely payment of bonuses, salary increases, etc.; enters pertinent pay and dates into calendar reminder. 
    • Track and capture trending data throughout the Onboarding process to create various reports for corporate displays 
    • Partner with other departments to facilitate start-ups and acquisitions including, but not limited to the processing of new hire paperwork, employment agreements, triggering credentialing and submission to Human Resources. 
    • Delegation of workload including incoming CSS Requests and projects for new hires and existing clinicians to ensure an even distribution of assignments. As well as ensure monthly tasks are being completed in a timely manner by Clinician Support Specialist I and II’s, including contractual monthly increases and bonuses, confirm/update start date reports for new hires and auditing student’s submission to credentialing. 
    • Auditing for new hire and existing entries in Oracle and future payroll submissions. 
    • Other duties as assigned.



    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

    • Strong ability to understand and interpret legal terminology and employment contracts
    • Knowledgeable of Kronos time-clock facilities and the rules associated with each location; familiar with the Clinician status associated with the rules
    • Strong communicator and works well in an internal and external team environment
    • Ability to meet established production and quality goals/metrics
    • Ability to effectively prioritize work on a daily basis in a very fast-paced and changing environment, while assisting and leading other team members with their workload and questions.
    • Demonstrates attention to detail and analytical skills to ensure accuracy of documentation within the Onboarding process



    • High School Diploma or General Education Degree (GED) with 2 to 3 years of related experience; or equivalent combination of education and experience


    Computer Skills:

    To perform this job successfully, an individual should have knowledge of:

    • Microsoft Office Suite
    • Internet savvy and strong research capabilities


    Certificates and Licenses:

    • None

    If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.


    Envision Physician Services uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

    Envision Physician Services is an Equal Opportunity Employer.



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