This position is responsible for executing the Customer Relationship Program for the Hospital Corporation of America (‘HCA”) account. It is to develop and maintain relationships with key stakeholders through providing consistent communication, information and solutions to drive customer satisfaction and meet strategic business objectives across all service lines.
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
Bachelor’s degree from an accredited college or university with a minimum of (5) five years’ experience is required. Master’s degree preferred
Ability to recognize and define problems, collect data, establish facts, draw valid conclusions and correct errors. Ability to understand and interpret financial data. Ability to interpret a variety of instructions in a variety of forms and deal with abstract and concrete variables.
Must be able to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner. Must be able to work well with others. Strong verbal and written communication skills required. Must be detail oriented and organized. High integrity, including maintenance of confidential information. Must be able to exercise good judgment and positively influence and lead others, including handling confrontations with poise and efficiency. Based on business need, the ability to work a flexible schedule, including some evenings and weekends as approved in advance.
CORPORATE CORE VALUES
Puzzle Solving-Turning challenges into opportunities in a collaborative, agile and creative way
Excellence-On a never-ending quest to improve and exceed expectations
Ownership-Taking responsibility for our actions, relationships and partners’ success
Positive Environment-Respectful, caring, trusting and supportive of the team
Leadership-Leading by example, staying true to our values and dreams
Ethics-Committing to always doing the right thing guided by integrity and transparency
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.
Noise level in the work environment is usually quiet to moderate.