Envision Healthcare

  • IT Helpdesk Specialist

    Job Locations US-TX-Richardson
    Company Ascension At Home
    Requisition ID
    # of Openings
    Information Technology
  • Overview

    Provides user support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.



    • Provide tier-one level support for all of the technology deployed within their area of responsibility.
    • Adhere to all company policies and procedures.
    • Responds to request for technical assistance via phone or electronically
    • Diagnose and resolve technical hardware and software issues and promote first call resolution and exceptional service level turnaround time.
    • Experience with File Mapping, Network Troubleshooting, Printing, Smartphone and Tablet Configuration, Electronic Medical Records Support
    • Research questions using available information resources
    • Advise user on appropriate action
    • Log all help desk interactions
    • Documentation and creation of knowledge base articles and training manuals
    • Redirect problems to appropriate resource
    • Identify and escalate situations requiring urgent attention
    • Track and route problems and request and document resolutions
    • Stays current with system information, changes and updates
    • Performs other duties, as required
    • Ability to prioritize help desk requests
    • Problem-solving abilities
    • Promote and embrace innovation, efficiencies, and identify cloud based technologies and solutions.
    • Excellent interpersonal, friendly customer service skills with ability to communicate with and provide direction to all levels of employees within an organization as well as communicate effectively with all external customers / vendors
    • Strong customer service and written communication skills
    • Strong attention to detail
    • Strong organizational and time management skills
    • Proven ability to work in a fast paced environment and meet deadlines




    • 1-2 years’ experience in the IT Help Desk industry
    • Working knowledge of fundamental operations of relevant software, hardware and other equipment
    • Knowledge of relevant call tracking applications
    • Knowledge of mobile device configuration required
    • Effective oral and written communication skills with the ability to interact effectively with end-users, peers and management and provide technical leadership as needed.


    • Network+, A+ and MCP certification preferred.


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