Envision Healthcare

PRACTICE MANAGER I

Job Locations US-AL-Huntsville
Company EVPS
Requisition ID
2020-24165
Category
Management

Overview

Envision Physician Services is a multispecialty physician group and practice management company. Established in 1953, our organization provides anesthesia, emergency medicine, hospital medicine, radiology, primary/urgent care, surgical services, and women’s and children’s health services to hospitals and health systems nationwide. Sheridan Healthcare, EmCare, Reimbursement Technologies and Emergency Medical Associates have recently joined forces to form Envision Physician Services.  As one organization, we now provide a greater scope of service than any other national physician group. Our collective experience from hundreds of local, customized engagements, culture of continuous lean process improvement, and team of experts in the business of healthcare enable us to better solve complex problems and consistently give healthcare organizations confidence in our execution. Our combined organization serves more than 780 healthcare facilities in 48 states and the District of Columbia. 

 

If you are looking for a stable, fast-paced, growing company in the healthcare industry that is committed to innovation, excellence and integrity, then this may be a great next step in the advancement of your career. We currently have an exciting opportunity available for an experienced Practice Manager I. In this role you will be based out of our offices in Huntsville, AL. Responsibilities include the effective management of all assigned facilities through: deployment of clinical providers; implementation of corporate policies, procedures and initiatives; and acts as primary liaison with practice providers, clinical leadership and clients

Responsibilities

Facility

  • Maintain basic knowledge of hospital contractual requirements (quality, financial, satisfaction) and educate providers appropriately. Assist with the renewal or modification of said contract as requested.
  • Create awareness among facility/key hospital personnel on the EVPS services, including EVPS' quality program. Understand, in turn, the needs and quality program of the hospital. Responds appropriately to inquiries on EVPS product lines (Anesthesia, Emergency Medicine, Children’s Services, Radiology, TIVA) and refer internally as needed
  • Assist practice leadership in gathering quality data for practice leadership to present to the hospital.
  • Ensure facility adoption of standard forms.
  • Facilitate adoption of hospital EMR where necessary.
  • In coordination with Clinical and Practice Management Leadership, liaise with the hospital to facilitate problem resolution and goal setting.
  • Interface and network with hospital departments and attend applicable meetings.
  • Be aware of local developments and identify potential threats and opportunities, including identification of available opportunities to provide services in Emergency Medicine, Radiology, Anesthesia or Children’s Services and any issues with the administration’s satisfaction with those services. Escalate to Clinical and Practice Management Leadership as warranted.

 

Provider Services

  • Assist HR in interface with provider for benefit enrollment, FMLA, work related injuries, etc.
  • Serve as the initial source of contact and communication for Physicians in regard to Sheridan Payroll, HR, etc.
  • Maintain a working knowledge of behavioral and HR staff issues; reporting staff issues appropriately to Clinical and Practice Management Leadership.
  • Work with EVPS and facility to assist in urgent credentialing issues, deficient records, renewal of privileges, missing licensure/certifications, etc.
  • In collaboration with Clinical Leadership, initiate and coordinate staff meetings.
  • Assist Clinical Leadership in managing and coordinating onboarding process for assigned facilities (facility orientation, access cards, introductions, etc.).
  • Respond to other operational issues as they arise, report and escalate to leadership as needed.
  • Assist Clinical Leadership in completion of provider schedules including assisting in communication with providers if there is an urgent staffing issue, and publishing/distributing the schedules if applicable.
  • Work with Clinical Leadership to prepare for any leave of absence/terminations and communicate anticipated needs to Practice Management Leaders to ensure coverage is obtained.

 

Clinical Education

  • Assist Clinical Leadership in preparing and disseminating quality reports on a regular basis as tools to provide continuous performance feedback to department leadership and staff.
  • Assist providers on event reporting process.
  • In collaboration with Clinical Leadership, coordinator on-site training for initiatives.
  • In collaboration with Clinical Leadership, distribute policies and assist Leadership in monitoring compliance.
  • Perform necessary site reviews to ensure compliance with NCQA, JCAHO and other regulatory and accreditation requirements. Maintain logs for all necessary CME’s on providers for Hospital Credentialing, Board Maintenance of Certification and State maintenance of licenses and DEA
  • In collaboration with Clinical Leadership coordinate EMS initiatives as needed
  • Maintain documentation and attendance for departmental meetings.
  • Interface with Sheridan’s Documentation Education Department and coordinate activity as necessary; ensure coding and documentation improvements are sustained.
  • Provide appropriate operational work tools to providers (performance evaluations, etc.).

 

Recruitment & Provider Relations

  • Interact with Central Services as necessary to ensure effective and efficient functioning of facilities. Assist in the recruitment process for all open positions at the facility (i.e., Scheduling candidates for interviews with key hospital personnel, prepare interview agenda, etc.). 
  • Submit request form to Central Services for each open position at facility. Review the provider staffing list, and ensure all providers are accurately represented.
  • Review the provider staffing vacancy list with Clinical Leadership, and ensure accuracy.
  • Notify changes in staffing immediately of any potential upcoming vacancies.
  • Assist in the recruitment effort for open positions through the interface with Sheridan affiliated providers at the site, the Clinical Leadership, and EVPS' sourcing solution, TIVA
  • Navigate the corporate processing system for new hires; including but not limited to requesting a contract, assuring that all applicable forms from HR, payroll and credentialing are mailed, received, and returned completed. Track all information and log and follow-up on missing items. Closely monitor the credentialing progress to assure candidate is successfully processed internally and at the facility as close to the preferred start date as possible.
  • At the direction of practice leadership, process all provider contractual requirements for existing providers. Coordinate employment contract amendments or other changes in provider staffing and compensation. Assure generation of proper Provider Action Forms (PAFs) for various sign-on bonuses, stipends, tails, moving expenses as well as Employee Advance Request Forms (EARFs) for promissory notes.

 

Financial

  • Act as liaison with Accounting and Finance to research and assist in resolving financial-related practice and/or budget issues.
  • Ensure effective labor management of facilities through: intimate understanding of the schedule at the facility, provision of guidance and support where necessary to assure the most cost-effective solution is being employed. Coordinate with facility Clinical Leadership and division leaders to cover vacancies, vacations, and other scheduling issues.
  • Engage the use of per diems, locums, and agency providers as necessary; ensure usage is monitored, appropriate and approved.
  • Understand monthly labor costs as they relate to budgets and proactively take action to research and report on issues by working collaboratively with Practice Management Leadership.
  • Maintain working knowledge of budgets and dashboards and how staffing changes may impact the practice financials.
  • Monitor pay for performance incentives.
  • Participate in creation of facility budgets.

 

Customer Service & Development

  • In collaboration with Clinical Leadership, Meet regularly (as determined by division policy) with assigned facility administration to:
    • Report any projected changes in service requirements that would change our provider schedule and thus impact financial performance escalate issues to the Practice Management Leadership and Clinical leadership needed.
    • Serve as liaison with customers including patients, community physicians/providers, and other hospital personnel to assess client satisfaction.

 

Other

  • Interface with Corporate resources as necessary, including: Central Services, Human Resources, Revenue Cycle Management, and Payroll to ensure the effective and efficient operations of the practices at each facility. Serve as the initial point of contact for Sheridan’s Corporate Resources for each assigned facility.
  • Communicate activities, events and concerns to the appropriate responsible parties.
  • Where multiple service lines exist within the same facility, ensure a reasonable level of coordination and interaction with other practice managers/coordinators.
  • Assist in facility start-ups and acquisitions as assigned.
  • Actively participate in Kaizen related events, supports & participates in Lean efforts and implements standard work.
  • In collaboration with Clinical Leadership, implement necessary communication mechanisms to ensure that the practices are provided with up-to-date information on corporate policies, procedures and initiatives.
  • Inform EVPS Leadership informed of key happenings and events.
  • Read and abide by the company’s code of conduct, ethics statements, employee handbook(s), policies and procedures and other corporate mandates, including participation in mandatory training programs.
  • Report any real or suspected violation of the corporate compliance program, company policies and procedures, harassment or other prohibited activities in accordance with the reporting policies of the company.
  • Obtain clarification of policy whenever necessary and may use the resources available through the Compliance, Human Resources or Legal Department to do so.
  • Reads and abides by the company’s code of conduct, ethics statements, employee handbook(s), policies and procedures and other corporate mandates, including participation in mandatory training programs
  • Reports any real or suspected violation of the corporate compliance program, company policies and procedures, harassment or other prohibited activities in accordance with the reporting policies of the company
  • Obtains clarification of policy whenever necessary and may use the resources available through the Compliance, Human Resources or Legal Department to do so

Qualifications

  • Bachelor's Degree from four-year College or University and 2 years of related experience; or equivalent combination of education and experience

 

Computer Skills:

To perform this job successfully, an individual should have knowledge of:

  • Microsoft Office Suite
  • MSOW
  • E-Labor
  • Internal Billing System (AS400, Children’s Services Notes, MISYS Vision)
  • Electronic Health Record
  • Scheduling software

 

Certificates and Licenses:

  • N/A

If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a competitive salary and a comprehensive benefits package.

 

Envision Physician Services uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

 

Envision Physician Services is an Equal Opportunity Employer.

 

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