Envision Healthcare

PROVIDER SERVICE ANALYST (REMOTE)

Job Locations US-MO-Winfield | US-FL-Fort Lauderdale | US-TX-Dallas | US-TN-Nashville | US-FL-Clearwater | US-NJ-Parsippany | US-PA-Horsham Twp
Company EVPS
Requisition ID
2022-31503
Category
Practice Support

Overview

Provider Service Analyst

Envision Healthcare

Remote

 

Envision Healthcare is a leading national medical group focused on delivering high quality care to patients when and where they need it most. More than 30,000 clinicians and clinical support teammates call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.

 

Through Envision Physician Services and AMSURG, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first.

 

Envision’s core values drive continual advancement and ingenuity across the enterprise:

  • Be Curious-embrace learning, seek out diversity of thought, listen openly, ask questions, and ask for feedback
  • Instill Trust-have the hard conversation, presume good intent, honor commitments, and do the right thing for patients and each other
  • Pursue Extraordinary-challenge the status quo, champion change, innovate and constantly aim higher
  • Care Deeply-serve patients, partners, communities, and each other with empathy, compassion, and respect
  • Embrace Teamwork-work cross-functionally, break down walls, develop others, be inclusive and unite to improve patient health
  • Inspire Joy-seek fulfillment and the joy of medicine, appreciate others, celebrate wins, and promote wellness and belonging

Benefits

We offer you an outstanding total compensation package, and a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits package includes: medical, dental and vision, life & disability, 401k, HSA, Flexible Spending and an Employee Assistance Program.

Summary

 

We have an exciting remote opportunity available for an experienced Provider Service Analyst on our team. The Provider Service Analyst will analyze complex questions, typically related to compensation, to identify and resolve issues. The Provider Service Analyst will identify themes and recurring issues, seeking solutions for systemic issues. The Provider Service Analyst is also responsible for resolving problems and answering questions regarding and for clinicians.

 

This is a remote position, allowing the Provider Service Analyst to be based anywhere in the country.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Analysis:

  • Research and perform audits of compensation or related topics, comparing them to contract language and Envision policy.
  • Pull data from multiple disparate systems and distill down into a summary level analysis.
  • Prepare and perform analysis for complex questions, typically compensation related, to identify errors and necessary solutions.

Customer Service:

  • Create clear, concise summaries for clinicians and other stakeholders.
  • Respond to incoming calls, emails, and service tickets from clinicians to resolve problems and answer questions.
  • Manage relationships and take independent action as necessary as the liaison between Envision and clinicians in resolving issues.
  • Resolve provider inquiries received with a concierge level of service.

Issue Resolution:

  • Escalate issues and seek cross-functional resolution with other departments.
  • Process tickets received through ticketing system.
  • Identify trends in inquiries and seek to proactively resolve issues, resolving them within established turnaround times.

Subject Matter Expertise:

  • Acquire and maintain working knowledge of all related plans, policies, systems, and processes which are numerous, nuanced, highly complex, and variable.
  • Create educational resources for operations leaders and clinicians.
  • Answer frequently asked questions with ease.
  • Process Improvement:
  • Identify gaps in process; recommend and implement solutions.
  • Routinely use metrics and feedback for continuous improvement of business processes.
  • Adhere to Information Security Policies and ensure that Envision is as secure as possible.
  • Other duties as assigned.

QUALIFICATIONS

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Qualifications

  • Organized and detail oriented, with excellent follow through abilities.
  • Analytical and mathematical capabilities to understand and calculate complex payroll structures.
  • Problem solving skills and ability to use multiple data sources and inputs to identify issues and determine solutions.
  • Exceptional customer service skills.
  • Strong collaboration and teamwork skills. Demonstrated ability to work in a collaborative environment.
  • Excellent written, oral, presentation, facilitation, and interpersonal communication skills.
  • Ability to identify trends, patterns, issues and propose solutions.
  • Ability to handle ambiguity in a fast-paced environment with multiple concurrent tasks and changing priorities.
  • Ability to distill complex information in a concise and clear manner.
  • Strong attention to detail and low error rate.
  • Flexible, high achiever with ability to learn quickly.
  • Ability to retain and follow complex processes.
  • Ability to review convoluted questions, scenarios with missing information, and long email chains and be able to determine simplified next steps to solve a problem.
  • Decision making skills – ability to manage new situations and make judgement calls.

Education/Experience

  • Bachelor's Degree from a four-year accredited College or University in Mathematics, Accounting, Finance, Business, Statistics or related degree.
  • 5+ years' experience as detailed above.
  • 5+ years in an Analyst role.
  • Demonstrated expertise using Microsoft Office Suite, i.e., Excel and its advanced functionality, Word, Outlook, PowerPoint.
  • Technical experience that is preferred but not required:
    • Smartsheets
    • Systems and technology that support compensation and payroll processes
    • Customer service software

If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.

 

Envision Healthcare uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Envision Healthcare is an Equal Opportunity Employer.

 

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