Front Desk Coordinator I - Denton Clinic Acute

Envision Healthcare

Onsite in Denton, TX

Envision Healthcare is a leading national medical group focused on delivering high quality care to patients when and where they need it most. More than 30,000 clinicians and clinical support teammates call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.

Through Envision Physician Services and AMSURG, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first.

Envision’s core values drive continual advancement and ingenuity across the enterprise:

• Be Curious-embrace learning, seek out diversity of thought, listen openly, ask questions, and ask for feedback
• Instill Trust-have the hard conversation, presume good intent, honor commitments, and do the right thing for patients and each other
• Pursue Extraordinary-challenge the status quo, champion change, innovate and constantly aim higher
• Care Deeply-serve patients, partners, communities, and each other with empathy, compassion, and respect
• Embrace Teamwork-work cross-functionally, break down walls, develop others, be inclusive and unite to improve patient health
• Inspire Joy-seek fulfillment and the joy of medicine, appreciate others, celebrate wins, and promote wellness and belonging

Benefits

We offer you an outstanding total compensation package, and a variety of health and welfare benefit options (for qualifying employees) to help protect your health and promote your wellbeing. The benefits package includes medical, dental and vision, life & disability, 401k, HSA, Flexible Spending, and an Employee Assistance Program.

If you are looking for a stable, fast-paced, growing company in the healthcare industry that is committed to innovation, excellence, and integrity, then this may be a great next step in the advancement of your career.

Summary

We have an exciting opportunity available for an experienced Front Desk Coordinator I onsite at our busy and successful Denton Clinic Acute specialty practice in Denton.

The Front Desk Coordinator I is responsible for general administrative tasks such as scheduling, reception, front end revenue cycle, and other physician office tasks.  Additionally, the FDC is the point person for operational procedures for Receptionists and assigning and disseminating work. The employee will be responsible for holding  the highest standards in interaction with patients, their families and referring physicians and their staff.

Essential Duties and Responsibilities

• Greets patients; performs check in tasks including arriving patients in the electronic medical record, instructing patients on completion of paperwork, verifying patients' insurance if applicable, obtaining copies of patient identification and outside records.
• Collects copayments, coinsurance, and self-pay payments; documents payments in practice management system, prepares day-end batches according to policies and procedures, and reconciles payments taken with reports.
• Completes end-of-day tasks, including running applicable reports, identifying no-show patients and communicating with appropriate personnel, completing daily batching tasks, and other office close procedures.
• Answers, routes, transfers, and retrieves phone calls and messages as required.
• Ensures referrals and outside records have been obtained prior to service
• Communicates with Medical Assistants to ensure efficient patient flow through the office and proper documentation of visits.
• Answers multiple phone lines, ensuring quality and customer service for all callers.
• Schedules appointments according to scheduling guidelines.  Adheres to urgent and add-on patient visit guidelines and communicates such visits to clinical staff per office protocols.  Confirms appointments prior to patient visit if applicable.
• Prepares daily charts and maintains medical files and electronic medical records.
• Coordinates patient documentation for billing with business office.
• Serves as a first point of contact for patient concerns, questions and customer service inquires. Discusses payment arrangements as allowed within EVPS policy and documents accordingly, or promptly refers patient to office manager as required by policy.
• Obtains authorizations and referrals for patient visits per office protocol, if applicable.
• Coordinates patient flow through the front office; communicates with clinical staff and physicians to optimize patient throughput.
• Adheres to Information Security Policies and ensures that Envision is as secure as possible.

Qualifications

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required:

• Good organizational skills
• Communicate and work well in a team environment
• Follow up in a timely manner on open items
• Able to effectively prioritize work on a daily basis

Education / Experience

• High School Diploma or General Education Degree (GED).
• 3+ years' experience as described
• Bilingual (English/Spanish) skills are a plus
• Microsoft Office Suite and Electronic Medical Record systems

If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.

Envision Healthcare uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Envision Healthcare is an Equal Opportunity Employer.

#LI-CP1